Damage Policy – My Red Diamond LLC
At My Red Diamond LLC, we prioritize your safety and satisfaction. Our Damage Policy ensures clear guidelines for handling any damage, loss, or accidents involving rental vehicles booked through us. Our goal is to provide transparency and fair resolution for all parties.
1. Responsibility of the Renter
The renter and any authorized drivers are responsible for keeping the vehicle in good condition during the rental period. Any damage, accident, theft, or loss that occurs while the vehicle is in your possession may be your responsibility unless covered by insurance or a protection plan.
2. Types of Coverage
Depending on the insurance or protection plan you choose, coverage may include:
- Collision Damage – covers repairs after accidents or collisions, often with a deductible.
- Third-Party Damage – protects against liability for damage to other vehicles or property.
- Personal Injury – may cover medical expenses for the driver or passengers if included.
- Theft or Natural Events – coverage varies depending on your plan and rental provider.
3. Exclusions
Common exclusions include:
- Damage caused by alcohol, drugs, or reckless driving.
- Driving outside authorized areas.
- Unauthorized drivers using the vehicle.
- Intentional damage or negligence.
- Tires, wheels, or windshield damage not caused by a collision (unless covered).
4. Before You Drive
Inspect the vehicle with the rental provider before driving. Document any existing scratches, dents, or issues. This ensures you are not held responsible for pre-existing damage.
5. In Case of Damage or Accident
- Ensure your safety and the safety of passengers.
- Report the incident to local authorities if required and obtain a report.
- Contact the rental provider and My Red Diamond LLC immediately.
- Keep all relevant documents, photos, and receipts for the damage.
6. Damage Assessment and Charges
The rental provider will assess the damage and provide a detailed report. Costs may include repair, replacement, and administrative fees. Security deposits may be used to cover these costs. Any remaining charges will be communicated clearly.
7. Insurance and Claims
If you have insurance, submit all required documents including incident reports, photos, and invoices. My Red Diamond LLC can guide you through the claim process, but final approval rests with the insurance provider.
8. Contact Us
For questions or support regarding damage, accidents, or claims, contact us:
Email: support@myreddiamond.com
Phone: 1 (888) 510-0105
We are committed to ensuring a fair, transparent, and worry-free rental experience for all our customers.
