Service Fees
At My Red Diamond LLC, our goal is to provide clear, honest, and transparent pricing for all our travel services. We want our customers to know exactly what they are paying for, with no hidden or unexpected costs. Our service fees help us deliver reliable support, secure processing, and a smooth planning experience from start to finish.
Why We Charge a Service Fee
Our service fee allows us to cover important operational functions such as booking management, customer support, travel coordination, documentation processing, and payment security. By charging a small administrative fee, we are able to continue offering personalized service, expert travel guidance, and efficient help whenever you need us.
What the Fee Includes
- Handling and processing of bookings
- Customer assistance through phone and email
- Managing changes, special requests, and itinerary adjustments
- Technical and platform maintenance
- Secure payment processing
This fee is charged by My Red Diamond LLC as a service support cost and is not a fee from airlines, hotels, or travel providers.
Service Fee Refunds
Service fees are typically non-refundable, as they cover administrative and operational work that begins the moment your booking is initiated. In exceptional cases, we may review refund requests at our discretion.
Fee Transparency
We always display all fees clearly before final confirmation. You will never be charged a service fee without being informed. If additional fees are required by the hotel, airline, or service supplier, these will be presented to you separately and openly.
Need Help or Clarification?
If you have questions about any fee, feel free to reach out to our support team. We are here to help and ensure that you feel confident about every part of your travel booking experience.
