Refund Policy – My Red Diamond LLC
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1. Introduction
At TopMy Red Diamond LLC, we strive to make your travel experiences seamless and stress-free. We understand that plans can change and sometimes cancellations or refunds become necessary. This Refund Policy describes when and how we provide refunds for bookings made through our website. By confirming a booking with us, you agree to the terms outlined below.
2. Scope & Applicability
This policy applies to all travel services booked through My Red Diamond LLC, including but not limited to:
- Flight bookings (domestic or international)
- Hotel and accommodation reservations
- Tour packages and holiday packages
- Transport, transfers, sightseeing bookings, and related services
Refund eligibility and terms will vary depending on the booking type, the time of cancellation, and the supplier (airline, hotel, or third-party vendor) policies.
3. When Are Refunds Granted
a. Customer-initiated cancellations
- If you cancel a booking before the specified cutoff time (as mentioned in your booking confirmation), a full or partial refund may be processed.
- If cancellation is made after the cutoff time or close to the travel date, refunds may be reduced or not possible depending on supplier terms.
- The refund amount will depend on timing, service type, and any non-refundable supplier fees.
b. Supplier cancellation or disruption
- If a supplier (airline, hotel, or other) cancels or significantly alters your booking, we will work to offer a full refund or an alternative arrangement.
C. Force Majeure / Unforeseen Events
- For events beyond our control (natural disasters, government restrictions, etc.), refunds or rescheduling will be handled based on supplier guidelines and availability.
4. How Refunds Are Processed
- Refunds will be processed only to the original method of payment used during booking.
- The refund will be made in the name of the person who made the original booking/payment.
- Refund processing may take 5–14 working days depending on your payment provider or bank.
- Convenience charges, third-party processing fees, and non-refundable supplier fees are not refundable.
5. Partial Refunds / Non-Refundable Bookings
- Some bookings (low-cost flights, discounted hotels, last-minute deals) may be fully non-refundable.
- Approved partial refunds may include supplier cancellation charges or administrative fees.
- In some situations, we may offer a credit voucher for future bookings instead of a cash refund — a best practice widely used in the travel industry to support flexibility and continuity.
6. How to Request a Refund
- Send your cancellation/refund request to our support email or through our website contact form.
- Include booking reference number, full name, and reason for cancellation.
- Our team will review eligibility and contact suppliers for confirmation.
- Once approved, refunds will be processed within 5–14 working days.
7. What This Policy Does Not Cover
- Extra costs caused by flight delays, missed connections, or changes by airlines/hotels unless covered by supplier refunds.
- Refunds for name changes, date changes, or amendments unless allowed by supplier policy.
- Services not booked through us (visa fees, local tours, etc.) — you must refer to those providers' policies.
8. Why We Have This Policy
A clear refund structure allows us to maintain transparency, offer fairness, and build trust with our customers. It also ensures smooth coordination with partner suppliers and provides confidence to travelers booking through My Red Diamond LLC.
9. Contact Us
If you have any questions or need support regarding refunds or cancellations, please contact our Customer Support:
Email: support@myreddiamond.com
Phone: 1 (888) 510-0105
We aim to respond to refund queries within 48 hours on business days.
10. Updates & Revisions
My Red Diamond LLC reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately after posting on this page. We recommend reviewing this page regularly to stay informed.
Thank you for choosing My Red Diamond LLC. We look forward to helping you explore the world with confidence and peace of mind.
