Flight Damage, Loss & Liability Policy
At My Red Diamond LLC , we believe travelers should clearly understand airline responsibility in cases of baggage damage, onboard incidents, or service-related losses. This policy explains airline liability limits, claim procedures, exclusions, and passenger responsibilities for flight bookings made through our platform.
1. Scope of This Policy
This policy applies only to air travel bookings and addresses issues related to damaged baggage, limited onboard property incidents, and airline-controlled service failures. All claims are subject to airline Conditions of Carriage and applicable aviation laws.
2. Airline Responsibility Framework
Airlines accept liability only within limits defined by national aviation regulations and international conventions. Compensation eligibility, maximum claim values, and exclusions vary depending on the airline and route.
3. Damage to Checked Luggage
Airlines may be responsible for physical damage to checked baggage while it is under their custody. Common claims include broken wheels, cracked frames, torn fabric, or damaged locks discovered upon arrival.
4. Cabin Items & Carry-On Bags
Passengers are generally responsible for personal items and carry-on luggage. Airline liability applies only if damage results directly from airline staff handling or aircraft equipment malfunction.
5. Excluded Items & Limitations
Airlines typically exclude liability for valuables, fragile goods, electronics, jewelry, documents, cash, medical devices, and improperly packed specialty items.
6. Reporting Damaged Baggage
Baggage damage must be reported to the airline immediately at the arrival airport or within the airline’s stated reporting period. Failure to file a report before leaving the airport may void claim eligibility.
7. Documentation Requirements
Airlines may require boarding passes, baggage tags, photographs of the damage, proof of ownership, and repair or replacement estimates to process a claim. Missing documentation may delay or reject the request.
8. Onboard Injury or Property Damage
Injuries or property damage caused by turbulence, seat defects, or onboard equipment are assessed under airline liability rules and may require medical reports or incident documentation.
9. Passenger Responsibility
Airlines are not liable for damage resulting from improper packing, overweight baggage, prohibited contents, or failure to comply with airline safety instructions.
10. International Liability Limits
International flights are governed by treaties such as the Montreal Convention, which set maximum compensation limits for baggage damage and passenger claims regardless of actual value.
11. Role of Our Platform
My Red Diamond LLC functions solely as a booking facilitator. We do not evaluate, repair, or reimburse damaged items. Our role is limited to assisting with claim submission when requested.
12. Travel Insurance Advisory
Travelers are strongly encouraged to purchase travel insurance to protect against baggage damage, loss, medical emergencies, and trip disruptions beyond airline liability limits.
13. Claim Processing Timeframes
Claim resolution timelines vary by airline and may take several weeks depending on documentation review and regulatory procedures.
14. Support & Administrative Fees
Any assistance or administrative fees charged by My Red Diamond LLC for claim support are non-refundable and separate from airline compensation decisions.
15. Acceptance of Policy
By completing a flight booking through My Red Diamond LLC , you acknowledge that you have read, understood, and agreed to this Flight Damage & Liability Policy.
