Terms & Conditions
These Terms & Conditions apply to all cruise bookings and related services offered by My Red Diamond LLC (“we,” “our,” or “us”). By accessing our website, searching for cruises, or completing a reservation, you acknowledge that you have read, understood, and agreed to these terms.
1. Scope of Cruise Services
Our platform provides cruise search, comparison, and booking facilitation services. We act solely as an intermediary between customers and cruise lines and do not operate, own, or manage cruise vessels or onboard services.
2. Reservation Confirmation
A cruise booking is considered confirmed only after full or partial payment is successfully processed and a confirmation number is issued by the cruise line. Confirmation details, including sailing dates, cabin category, itinerary, and passenger information, are provided after booking completion.
3. Pricing & Availability
Cruise prices are subject to availability and may change until booking is finalized. Displayed prices typically include base cruise fare and mandatory taxes, while optional services such as shore excursions, beverage packages, gratuities, or travel protection may be charged separately.
4. Passenger Eligibility
All passengers must meet cruise line age requirements and travel eligibility rules. Certain sailings may impose minimum age restrictions, particularly for unaccompanied minors or specialty cruises.
5. Passenger Information Accuracy
Passenger names and details must exactly match government-issued identification. Errors in names, dates of birth, or citizenship information may result in denied boarding, reissue fees, or cancellation without refund.
6. Travel Documentation
Passengers are responsible for ensuring valid passports, visas, health documentation, and entry permissions for all destinations on the cruise itinerary. Cruise lines may deny boarding if requirements are not met.
7. Payments & Billing
Payment schedules vary by cruise line and fare type. Deposits may be required at booking, with final payment due prior to sailing. Failure to complete payment by the deadline may result in automatic cancellation.
8. Changes, Cancellations & Refunds
All changes, cancellations, and refunds are governed by cruise line fare rules and policies. Penalties may apply based on the timing of the request, and certain fares may be non-refundable.
9. Cruise Line Schedule & Itinerary Changes
Cruise lines reserve the right to modify sailing dates, itineraries, ports of call, onboard services, or vessel assignments due to operational, safety, or regulatory reasons.
10. Onboard Conduct
Passengers must comply with cruise line rules, safety procedures, and crew instructions. Disruptive or unsafe behavior may result in denied boarding or removal without compensation.
11. Shore Excursions & Third-Party Services
Shore excursions and third-party services are operated independently by cruise lines or local providers. We are not responsible for performance, delays, injuries, or service outcomes related to these activities.
12. Limitation of Liability
My Red Diamond LLC is not responsible for cruise line operational issues, including itinerary changes, missed ports, onboard service disruptions, or travel delays. Cruise line liability is governed by applicable maritime laws.
13. Website Availability
While we strive to maintain uninterrupted access, our website or booking systems may occasionally be unavailable due to maintenance, system updates, or technical issues.
14. External Links
Our website may contain links to cruise line or third-party websites. We are not responsible for the content, policies, or practices of external sites.
15. Governing Law
These Terms & Conditions are governed by the laws of the jurisdiction in which My Red Diamond LLC operates. Any disputes shall be resolved under applicable local courts.
16. Policy Updates
We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our cruise booking services constitutes acceptance of the revised terms.
17. Contact Information
For questions regarding these Terms & Conditions, please contact us at 1 (888) 820-4500 or email support@myreddiamond.com. Our support team is available to assist you.
